Exclusive offer for new members
At GNG GO, we strive to ensure your complete satisfaction with our products.
If you are not entirely happy with your purchase, we're here to help.
Email us at returns@gnggo.example with your Order ID to initiate the return process.
Once your request is approved, you will receive instructions on how to send the item back to us.
Carefully pack the item and ship it to the address provided using a reliable courier service.
After receiving and inspecting the returned item, we will process your refund within 5 business days. The refund will be credited to your original method of payment.
If you wish to exchange an item, please mention this in your return request email. Exchanges are subject to product availability.
Certain items, such as customized products or items marked as final sale, cannot be returned.
Important Note: GNG GO reserves the right to update this return policy at any time. Please refer to this page for the most current information.
For any questions or further assistance, please contact our customer support team:
Our team is available Monday-Friday, 9AM-5PM EST